Effective September 1, 2025
Proctoring and Testing Fees
Refunds must be submitted by email or in person within 30 calendar days from the original payment date.
Refunds will be considered only under the following conditions:
- Approval Requirement – All refund requests must be reviewed and approved by the Director of Testing before processing.
- Proof of Payment – A valid receipt must be provided as proof of payment when requesting a refund. Requests submitted without a receipt will not be processed.
- Late Requests – Requests made after the deadline above from the original payment date will not be eligible for a refund.
- Mitigating Circumstances – Refund requests due to extraordinary circumstances (e.g., medical emergencies, system errors, power outages) may be considered on a case-by-case basis as the discretion of the Director of Testing. Additional documentation may be requested to support the circumstances.
Exam fees charged directly by testing companies (such as TEAS, Meazure Learning, Pearson, or other testing sponsors) are subject to their respective refund policies. Candidates must contact the testing provider directly for refund inquiries.
For refund inquiries, please contact:
Testing Center
201 W. University Blvd.
Spur Building Rm 150
Odessa, Tx 79764
testing@odessa.edu
(432) 335-6620